Lloyds issues warning on bank card refund scam hitting social media

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Online and text scams are growing increasingly prevalent across the UK, from fake emails to text messages tricking Britons into sharing their financial details. More recently, fraudsters have been posting adverts on social media claiming account holders can get a refund on Lloyds card transactions.

The adverts have been most prolific on Facebook, with captions stating: “Who’s got Lloyds or Halifax bank account. Get your card transactions refunded same day. Message me if you’re 18+ to make money.”

Social media users who reply will be asked for their internet banking details, after which they’ll use these details to set up a new mobile device on the person’s account.

To get the refund, the fraudster will use the mobile banking app to dispute a genuine transaction and if the refund is made, they’ll then try to steal it through the app or by asking the person to make a new payment, according to Lloyds.

Lloyds said: “If you see a social media post like this, don’t reply. It’s a scam.

“Report it to the social media service where it appears. Keep your Internet Banking details private. Never share them with anyone else.”

It then requests those who may have shared their details to contact the bank right away using this link.

A new survey carried out by Reboot Digital PR into the most common types of online and text scams revealed bank scams to rank second of all.

The research shows up to 15.7 percent of people surveyed reportedly received fake calls or texts from scammers pretending to be from their bank or building society.

HMRC scams ranked most common, with 16.9 percent of respondents voting to be targeted more by these types of scams, while scams claiming to be from Royal Mail were voted third most common at 12.8 percent.

A typical method these scammers use is to send a text prompting recipients to click on a link in order to pay for an undelivered parcel.

With bank scams on the increase, it’s important to know just how to spot one.

How to spot bank scams

A bank or member of the police will never call to ask for a PIN number or full banking password, according to Nick Drewe, a money-saving expert at discounts platform Wethrift.

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He continued: “They won’t ask you to withdraw or transfer money to any other account, or send someone to your home to collect cash, a PIN number, cards or cheque books. So if you are asked to do this, it is an instant red flag.”

This also applies to Monzo, which would never call without arranging it through in-app chat first.

Mr Drewe said: “[Monzo] will also never ask you to share any sensitive information about yourself or your account, or move your money out of Monzo and into a different account – and a real bank will definitely never tell you to take out a loan.”

How to avoid a bank scam

There are a number of ways to avoid falling victim to a bank scam, and first and foremost, Lloyds recommends double-checking messages.

It advised “Never reply to a message that asks for money or banking details. If it claims to be from a loved one, talk to them in person. Use a number you trust, not one from a message.”

Secondly, Lloyds advises to take care when sharing personal information.

It said: “Keep your personal and banking details off social media. And only connect with people you know.”

Thirdly, Lloyds advises taking time to assess the message before acting.

Lloyds said: “Fraudsters can use links within a message to send you to a fake site or to put a virus on your device.”

Lastly, and definitely not least, the banking provider advised to use strong passwords on accounts.

Lloyds said: “Choose a new, strong password for every account or site you use. Never use your personal details to create a password. Use random words and numbers.”

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