British Gas offers people hit by energy debt up to £1,500 grants

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British Gas customers can get help with energy debt between £250 and £1,500 while non-customers can get grants between £250 and £750. Grants over £1,500 are also available but only for exceptional circumstances.

To qualify for the support, a person must have sought professional advice about their debt before applying.

The British Gas Energy Support Fund is open to customers with the supplier, and their debt must apply to their primary residence.

Applicants must also have an active energy account to secure a grant and must live in England, Scotland or Wales.

People cannot apply if they have received a grant through the scheme in the last 12 months.

Customers who pay by credit or with prepayment meters, with a previous outstanding credit account debt, can both apply.

Applicants must provide proof of income when they apply as this will be considered alongside household outgoings to determine if the person is at risk of fuel poverty.

Anyone can apply for the Individuals and families fund, with grants of up to £750 available.

To be eligible, a person must live in England, Scotland or Wales and not have received a grant from the British Gas Energy Trust within the past two years.

The grant must be to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account.

The account must be in the applicant’s name or be a member of their household.

Another requirement is that the energy account relates to the applicant’s main residence.

The person must have an electricity or gas debt and not have savings above £1,000.

They will also need to have sought help from a money advice agency prior to applying.

There is the opportunity to re-apply if an application is unsuccessful.

Non-British Gas customers should note the majority of the grant budget is set aside for British Gas customers.

Households have experienced a huge rise in their energy bills with average costs to soar by 27 percent as of last month.

This takes into account the Government’s Energy Price Guarantee which caps the average unit of gas and electricity for households, with average yearly bills rising to £2,500.

Andy Barr, the co-founder of, spoke about why households must be on the lookout for grant support either from British Gas or the Government.

He said: “Look out for all the charitable trusts and funds that big energy firms have, which can help if you’re in debt and struggling to repay.

“British Gas is currently offering up £1,500 to anyone in energy debt, which is available to everyone (not just their own customers).

“What’s more, almost all households will get £400 this winter to help with rising energy bills – which’ll be automatic and paid by your supplier between October 2022 and March 2023.

“Alongside this, households on certain means-tested benefits will get £650 this year, as part of a wider package of support announced by the Government.”

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