Benefit claimants eligible for broadband bill reduction

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Various broadband suppliers are offering their customers new deals, which are called social tariffs, depending on their circumstances. To be eligible for this support, households must be in receipt of particular benefit payments from the Department for Work and Pensions (DWP). With bills going up for various utilities, social tariffs are becoming increasingly important for households looking to save.

Many of the country’s biggest broadband suppliers have these deals for benefit claimants available.

Someone in receipt of this support could see their broadband bill reduced to just £15 a month.

Anyone who has a contract with their broadband provider can reach out directly to them to inquire if they are eligible for a reduction on their broadband bill.

Households can move to a different provider which does provide social tariffs, if their current one does not.

On its website, media regulator Ofgem lists the various social tariffs that are currently on offer in the UK. These include:

  • Air Broadband Air Support – £20 a month – Various benefits (in and out of work)
  • BT Home Essentials – £15 a month – Various benefits (in and out of work)
  • BT Home Essentials 2 – £20 a month – Various benefits (in and out of work)
  • Community Fibre Essential – £12.50 a month – Open to all
  • Country Connect Social Tariff – £15 a month – Various benefits (in and out of work)
  • EE Basics – £12 a month – Various benefits (in and out of work)
  • NOW Broadband Basics – £20 a month – Universal Credit or Pension Credit
  • Sky Broadband Basics – £20 a month – Universal Credit or Pension Credit
  • Virgin Media Essential Broadband – £12.50 a month – Universal Credit
  • Virgin Media Essential Broadband Plus – £20 a month – Universal Credit
  • Vodafone Essentials Broadband – £12 per month – Various benefits (in and out of work).

Many benefit claimants will be looking for a reduction in their broadband bill in light of the cost of living crisis.

One of the contributing factors to this economic downturn is the UK’s skyrocketing inflation rate, which recently hit a 41-year high of 11.1 percent.

Experts in the broadband sector are sounding the alarm that two many providers are hiking the price of their service and goods up by inflation, which many consider unnecessary.

As it stands, 25 million mobile users and 10 million households on broadband deals will see their bills go up next spring.

Previously speaking to, Alexander Fitzgerald, the CEO of broadband provider Cuckoo, shared why firms need to help their customers during this time.

Mr Fitzgerald said:“People need to be able to plan their finances and at the moment everywhere they look prices are rising.

“10 million households on broadband deals are facing hikes next spring. Providers must do the decent thing – scrap the exit fees and axe above-inflation increases.

“Most broadband customers are tied into long contracts. Many won’t have read the small print properly and won’t realise they face an annual increase tied to the Consumer Prices Index with another four percent whacked on top.

“Then when they do realise and try to leave for a better deal, they run into the brick wall of exit fees.”

The consumer expert cited how broadband providers determine the rate of their price hikes and how customers lose out

Mr Fitzegerald explained: “These can be hundreds of pounds. Broadband firms use opaque methods to calculate the fees – meaning customers aren’t sure of how much they could have to fork out.

“At Cuckoo, we can’t say we’ll never raise prices, but we will always be honest and transparent – and we will never tie people into opaque contracts with extortionate exit fees.”

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