Alexa down LIVE – Fury as Amazon Echo smart assistant NOT WORKING causing gadget chaos, 1,000s of Brits claim

World News

THOUSANDS are currently reporting issues with Amazon's Alexa virtual assistant.

Many are complaining that there Alexa has stopped working with many across the UK unable to use their smart gadget.

Problems with the service began at around 7:00 a.m. GMT on Friday, according to online outage trackers.

More than 8,000 people have logged issues with Alexa on DownDetector, a website that monitors the status of online platforms.

Read our Alexa live blog for the latest updates…

  • Louis Allwood

    How can I check if Alexa is down? (Continued…)

    There are no official channels through which to investigate whether the issue is specific to your device or is more widespread.

    The first places to check would be DownDetector and social media platforms such as Twitter.

    If you spot that lots of people are reporting issues with their Alexa devices, then you know that the fault likely lies with Amazon.

    It's also worth keeping an eye out on the Amazon Alexa and Amazon customer service Twitter pages.

    Try shooting @AmazonHelp a message to see if they can troubleshoot the problem. You can also chat to customer service via Amazon's website, here.

  • Louis Allwood

    How can I check if Alexa is down?

    It's fairly obvious when your own Alexa device is down, but figuring out whether the issue is widespread is decidedly trickier.

    If there's an error with Alexa, your Echo speaker will show a solid red ring around its exterior.

    That's the same signal it shows when you've turned the microphone off.

    If you attempt to communicate with Alexa, the assistant will typically inform you that an error has occurred.

    In the event of a connection error, for instance, the AI will say: "Sorry, this device lost its connection."

  • Louis Allwood

    Alexa tips and tricks (Continued…)

    If you have multiple Echo devices in your home, you can easily sync them to play the same song/playlist.

    You also have the option to just sync specific Echos in certain rooms, depending on your preference.

    You can control all of these features on the Alexa app by clicking Settings > Multi-Room Music.

    You can create as many groups as you want, but keep in mind that each device can only appear in one group.

  • Louis Allwood

    Alexa tips and tricks

    You can change Alexa's name.

    Straight out of the box, your virtual assistant is called Alexa, but unlike other smart home assistants, Amazon gives you the option to change the activation name.

    Most people are unaware of this name feature and just stick to calling their echo 'Alexa,' however, you can choose to say 'Echo,' 'Amazon,' or more depending on the version you have.

  • Louis Allwood

    Alexa warning as children TOLD to complete dangerous TikTok challenge

    The Echo Dot allegedly told the 10-year-old to have a go at the "outlet challenge" – made popular on TikTok – which involves poking metal into a power outlet.

    Kristin Livdahl shared Amazon's shocking response to her little girl's innocent question on Twitter.

    She claimed the at-home assistant replied saying: "Here’s something I found on the web," before telling her exactly what to do.

    While the message was likely an automated one, it provided clear instructions on how to carry out the hazardous dare.

    The "outlet challenge" went viral on video sharing app TikTok in January.

  • Louis Allwood

    What is Alexa?

    Alexa, a voice-activated assistant powered by artificial intelligence, was introduced in 2014 with the release of the first Amazon Echo speaker.

    The virtual companion is loaded into millions of devices across the UK including speakers, smart TVs, earphones and more.

    Like rival services built by Google and Apple, Alexa responds to voice commands and speaks back to users.

    The assistant can perform thousands of tasks, including setting timers, controlling smart devices around the home, and telling you about the weather.

  • Louis Allwood

    Issues with morning alarms

    On user took to twitter to explain they were having issues turning their morning alarm off.

    One person tweeted: "alexa is down and won't turn our alarm off."

    Another said: "Alexa didn't even say bye.. Suppose will have to turn my own lights on."

  • Louis Allwood

    Customers share frustration on Twitter

    Many users have taken to Twitter to share their frustration, but Alexa has currently not commented on the issue.

    One user said "Anyone having trouble with #Alexa this morning? Is @alexa99 down?"

    Another said "All my Alexa & Echo devices are offline, showing red and telling me “hmmm. I’m having difficulty understanding right now” – seems others are having same issue. What’s going on?"

  • Louis Allwood

    Alexa is down in Europe and India reports suggest

    Reports suggest that Alexa is also down across parts of Europe and India. Users in the United States are thought to be unaffected by the outage.

    Amazon has yet to acknowledge the outage on its official Alexa and customer support Twitter accounts.

  • Louis Allwood

    Morning alarms unable to shut off

    On Twitter, users are claiming that they are unable to shut off their morning alarms or switch on their smart lights as a result of the outage.

    It's not clear what's causing the problem with the virtual helper, which is powered by Amazon's artificial intelligence technology.

  • Louis Allwood

    Dreaded red ring

    The gadgets show a solid red ring around their exterior when the microphone has been turned off or there is a fault with the device.

    Videos on social media show Alexa devices announcing: "Sorry, this device lost its connection."

  • Louis Allwood

    Thousands having issues

    More than 8,000 people have logged issues with Alexa on DownDetector, a website that monitors the status of online platforms.

    According to user reports, Alexa is not responding to voice commands. Those trying to wake their Amazon Echo speakers are met with a red ring of light.

  • Louis Allwood

    Alexa DOWN

    AMAZON'S Alexa virtual assistant has stopped working, leaving thousands of people across the UK unable to use their smart gadgets.

    Problems with the service began at around 7:00 a.m. GMT on Friday, according to online outage trackers.

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